Everything we do is aimed at delivering customer satisfaction. Replacing worktops is a significant upheaval. To minimise disruption and inconvenience we will communicate closely with you throughout. Any special arrangements/requests will be confirmed to you in writing so there are no misunderstandings.

Our experience has shown us that there are key points in the upgrade process. We recognise these as milestones and confirm them to you in writing to reassure you that you are in complete control. After the initial free home consultation, the standard milestones are:
  • Granite Selection
  • Scope of Work (exactly what are we going to do for you – clearly stated)
  • Detailed Cost Quotation
  • Scheduling of Work (when will we template, when will we fit)
  • Written Order Confirmation (from you to us)
  • Templating
  • Delivery and Fitting
  • Satisfaction Certificate & Final Payment

Be assured that throughout the whole process we will respect your home. Our technicians are trained professionals and whilst the installation is gruelling, heavy work - they will leave your property as clean and tidy as they found it.